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This Policy details the effort to protect the privacy of persons using UAB Ingrida tours services. The policy covers not only cases when users visit our website, but also cases when individuals purchase tours offered by us and send us inquiries.
In all cases discussed in the Policy, the controller of your personal data is UAB Ingrida tours, company code 305196919, registered office at Poilsio st. 14-42, LT-93174 Klaipėda.
If you have any questions related to this Policy or have any requests related to the processing of your personal data, please send us an e-mail. by mail: [email protected].
This Policy may be updated. UAB Ingrida tours will inform website visitors about updates by providing a new version of the privacy policy together with the dates of the corrections.
Policy Content:
Processing of personal data when purchasing the services offered by UAB Ingrida tours;
Processing of personal data for the purpose of direct marketing;
Processing of personal data when you submit inquiries to us;
Processing of personal data on the ingridatours.lt website;
Rights in relation to your personal data processed.
1. PROCESSING OF PERSONAL DATA WHEN PURCHASING THE OFFERED SERVICES
When you purchase a trip offered by UAB Ingrida tours, your data is processed in order to fulfill your order (i.e. to fulfill the provisions of the contract between you and UAB Ingrida tours) and only as much as is necessary for the fulfillment of the order (hereinafter - the Agreement).
UAB Ingrida tours, in processing your data for the purpose of executing the Agreement, uses certain data processors - travel agencies, tour operators, companies providing maintenance of information systems used for organizing trips, companies providing other services related to information technology infrastructure. The specified data processors may be established outside the European Economic Area.
In the performance of the Agreement, UAB Ingrida tours may transfer your personal data to data recipients - airlines, partners responsible for organizing accommodation and transport services. Specified recipients of data may be established outside the European Economic Area.
Please note that less personal data protection may be applied to personal data outside the European Economic Area than in the European Economic Area (a decision has not been made at the level of the European Union to ensure an adequate level of protection when transferring data to the specified countries). UAB Ingrida tours ensures that it will take reasonable measures to ensure that data processors and recipients process your data in compliance with the requirements of mandatory legal acts (among other things, if necessary, they will conclude data transfer agreements in accordance with the standard data protection conditions approved by the European Commission).
Your personal data, which are processed for the purpose of performing the Agreement, will be stored by UAB Ingrida tours for 10 years from the date of execution or termination of the Agreement. After the specified deadline, your personal data will be destroyed within a reasonable period of time.
2. PROCESSING OF PERSONAL DATA FOR DIRECT MARKETING PURPOSES
UAB Ingrida tours processes your personal data for the purpose of direct marketing in the following cases:
when receiving your express consent for such data processing (the basis of data processing is consent);
when you are a client of UAB Ingrida tours, without expressing an objection to processing your data for direct marketing purposes, marketing of similar goods or services (the basis of data processing is the legitimate interest of UAB Ingrida tours to inform its customers about the services it offers).
For the purpose of direct marketing, we process your personal data: name, e-mail address, phone number.
Your personal data may be processed for the purpose of direct marketing in the following ways:
you can receive a newsletter with our best travel offers;
you can be informed about our best travel offers by SMS;
we can contact you by phone in order to ask your opinion about the services we provide.
You can unsubscribe from our newsletter at any time. You can do this by clicking the "unsubscribe" link at the bottom of our newsletters. You can opt out of our SMS messages sent for direct marketing purposes by contacting us by e-mail: [email protected].
Your personal data, which are processed for the purpose of direct marketing, will be stored by UAB Ingrida tours for 2 (two) years from the date of receipt of consent (if separate consent was received) or the date of execution or termination of the Agreement. After the specified deadline, your personal data will be destroyed within a reasonable period of time.
3. PROCESSING OF PERSONAL DATA WHEN YOU MAKE INQUIRIES TO US
UAB Ingrida tours also processes your data in cases where you contact us by e-mail, submitting a request on the website or social networks.
UAB Ingrida tours processes your data in these cases in order to administer the reservation
us and complaints, ensure the quality of our services, protecting and defending our rights and legitimate interests. You provide us with your data on the basis of consent, which is expressed by your active actions, i.e. i.e. appeals to us.
UAB Ingrida tours has the right to use data processors to process your personal data. Such data processors are: a provider of a real-time communication service on a website, a company providing data center services, companies that perform and provide services analyzing internet browsing or internet activity, companies that provide advertising, marketing services, companies that create, provide, support and develop software, information technology companies companies providing infrastructure services, companies providing communication services and other service providers to whom your personal data is disclosed only to the extent necessary to provide their services.
Your personal data is stored in fulfillment of our legitimate interest in collecting evidence about the services provided and the contact we had, depending on the type of data:
communication and data provided by e-mail are stored for 24 months;
requests made through tools on our website are stored for 24 months;
4. PROCESSING OF PERSONAL DATA ON THE WEBSITE
When you visit the company's website, UAB Ingrida tours can process the visitor's IP address, network and location data when the visitor provides them. Data is collected with the help of cookies and other similar technologies on the basis of user consent (more information about the purposes, methods, and data storage period of such data processing can be found in our Cookie Policy).
In addition, certain technical data of your visit to the website (IP address, cookies, technical information of the browser you use, other information related to the activity of the browser and browsing the website) may be transferred or made available both in the European Economic Area for website browsing statistics, analysis and related purposes. , as well as to entities operating outside of it (for example, the entity that uses the Google Analytics service for us is a company operating in the United States of America). We remind you that personal data in non-EEA countries may be subject to less protection than in EEA countries, but we will carefully assess the conditions under which your data will be subsequently processed and stored after the transfer to the above-mentioned entities.
We draw your attention to the fact that during each of your visits to the company's website, third parties may collect various technical information generated during your visit (IP address, cookies, technical information of the browser you use, other information related to browser activity and browsing on the website).
UAB Ingrida tours also uses services provided by third parties (for example, servers provided by third parties, provided by website design, administration services, analysis of internet traffic and browsing on the website, statistics), for the proper provision of which it may be necessary to provide access to website visitor data. In this case, we ensure that the data processors comply with the obligations of ensuring confidentiality and adequate protection of personal data.
5. RIGHTS OF DATA SUBJECTS
You have the following rights in relation to your personal data:
Familiarize yourself with your personal data and how it is handled;
Demand correction of incorrect, inaccurate or incomplete data, deletion of your personal data or restriction of the processing of your personal data, when personal data is processed without complying with the requirements of legal acts or when there is another legal basis;
Demand that your personal data be transferred to another data controller or submitted directly in a form convenient for you (applies to those personal data that you have provided and which are processed by automated means on the basis of a contract or consent);
In cases where your personal data is processed on the basis of separate consent, you have the right to withdraw the given consent to the processing of your personal data at any time;
In cases where you believe that your personal data is being processed illegally or your rights related to data processing are being violated, you have the right to contact the State Data Protection Inspectorate and file a complaint. UAB Ingrida tours recommends contacting the responsible persons of the tour operator before submitting an official complaint in order to find an appropriate solution to the problem.
Your rights, specified above, can be exercised by contacting the tour operator UAB Ingrida tours in one of the specified ways: e-mail by mail - [email protected], by phone - +370 655 56313.